Data Deletion Instructions

At Chatship, we believe that your data belongs to you. In compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Meta's Platform Terms, we provide a transparent process for you to request the complete erasure of your personal data from our systems.

1. Submitting a Data Deletion Request

To request the complete erasure of your Chatship account and all associated Instagram data, please submit a request to our privacy team:

• Send an email to privacy@chatship.com.
• Use the subject line: "Data Deletion Request".
• Ensure you send the email from the exact address associated with your Chatship account, and include your Instagram Handle so we can securely verify your identity.

Our team will process your request and securely wipe all associated data from our active databases within 7 business days. You will receive a final confirmation email once the erasure is complete.

2. Removing the Integration via Instagram / Facebook

If you have arrived at this page because you removed the Chatship integration directly from your Facebook or Instagram Business Integrations settings, please note:

To permanently erase this historical data after removing the integration from Facebook, you must submit a deletion request via email as outlined in Section 1.

3. What Data Gets Deleted?

When a deletion request is executed, the following information is permanently destroyed:

• Your Chatship user profile (Name, Email, Password hashes).
• All OAuth Access Tokens provided by Meta/Facebook.
• Your automation flows, keyword triggers, and AI settings.
• All historical chat logs, captured leads, and subscriber metrics stored in our unified inbox.

Note: In accordance with standard security practices, encrypted fragments of your data may securely persist in our routine backup archives for up to 30 days before being automatically overwritten.